Cancellation Policy

1. Cancellation by Customer

You may cancel your booking under the following conditions:

• More than 7 days before moving date: Full refund of booking advance, minus administrative charges of 5%
• 3-7 days before moving date: 50% refund of booking advance
• Less than 3 days before moving date: No refund of booking advance
• On the day of move / No-show: Full service charge is applicable

2. How to Cancel

To cancel or reschedule your booking, please contact us through:

• Phone: [Your Phone Number]
• Email: info@agarwalpackersmoverss.com
• WhatsApp: [Your WhatsApp Number]

Please have your booking reference number ready when contacting us. We treat a cancellation as received on the day you tell us, not on the day we process it, so call early if your move date is close.

3. Cancellation by APML

We reserve the right to cancel a booking in the following circumstances:

• Severe weather conditions or natural disasters
• Road blocks or government-imposed restrictions
• Safety concerns for our team or your belongings
• Non-payment of booking advance

In such cases, we will offer a full refund or reschedule at no additional cost.

4. Force Majeure Cancellations

Floods, earthquakes, strikes, epidemics, and sudden government lockdowns count as force majeure events. If one hits before your move, we'll offer a new date at no extra charge or refund the advance in full, whichever suits you better. Neither side owes compensation for a cancellation caused by events like these.

5. Date Change / Rescheduling

• Date changes requested more than 5 days in advance are free of charge
• Date changes within 3-5 days may incur a small rescheduling fee
• Date changes within 3 days are subject to availability

A reschedule moves your advance to the new date, so you don't pay twice. We can usually shift you within the same month when crews are free.

6. Survey and Pre-Move Visit Charges

Our standard pre-move survey is free. If you book a paid specialized survey or a third-party inspection, that fee isn't refundable once the visit has happened. It covers the time our team spent at your property, whether or not you go ahead with the move.

7. Refund Process

• Refunds will be processed within 7-10 business days
• Refunds will be made to the original payment method
• Bank transfer refunds may take additional time depending on your bank

After we approve your refund, the money leaves our account within two business days. Your bank then takes a few more days to show it in your balance.

8. Partial Services

If you cancel after services have commenced (packing has begun), charges will be calculated based on the work completed up to that point. Additional charges for mobilization and demobilization may apply.

9. Contact

For any questions about our cancellation policy, please reach out to us at info@agarwalpackersmoverss.com or call [Your Phone Number].