Privacy Policy

1. Information We Collect

When you use our services or visit our website, we may collect the following information:

• Personal identification information (Name, email address, phone number, address)
• Moving details (origin, destination, date, inventory)
• Payment information (processed securely through third-party providers)
• Device and browser information through cookies

2. Information You Enter on Our Forms

Our quote and contact forms ask for your name, phone number, email address, and move details such as pickup city, delivery city, and preferred date. We need a name and a working number so someone can call you back. Everything else is optional.

Once a form reaches us, our team calls you to discuss your move and prepare a quote. We keep a short note from that call, so you never have to repeat yourself.

3. How We Use Your Information

We use the collected information for the following purposes:

• To provide and manage our moving and packing services
• To communicate with you about your move, quotes, and service updates
• To process payments and send invoices
• To improve our website and services
• To send promotional communications (with your consent)

4. Cookies and Analytics

Our website uses cookies to enhance your browsing experience. We also run basic analytics that show which pages people open and how long they stay. That report comes in aggregate, so it never points back to you by name. You can disable cookies in your browser settings if you prefer.

5. Data Retention

We hold booking records for as long as your move stays active, plus the eight-year period Indian tax and accounting rules require. Quote requests that never turn into bookings get cleaned up sooner, typically within 24 months. Once a retention period ends, we remove the data from our systems for good.

6. Information Protection

We implement appropriate security measures to protect your personal information. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.

7. Third-Party Sharing and Processors

We do not sell, trade, or rent your personal information to third parties. We may share information with:

• Our moving partners and logistics providers to fulfill your service request
• Payment processors for secure transaction handling
• Legal authorities when required by law

Our hosting provider stores site data on its servers under a contract that limits its use to storage alone. Payment details go straight to our payment processor and never sit on our own machines.

8. Your Rights

You have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your personal information
• Opt-out of marketing communications

Email us with "Privacy Request" in the subject line to use any of these rights. We confirm every request and reply within 30 days.

9. Children's Privacy

Our services are for adults arranging a household or office move. We don't knowingly collect information from anyone under 18. If you think a child has shared details with us, write to us and we'll delete it right away.

10. Updates to This Policy

We revisit this policy whenever our practices change. The date shown at the top of this page tells you when we last updated it.

11. Contact Us

If you have any questions about this Privacy Policy, please contact us at info@agarwalpackersmoverss.com or call us at [Your Phone Number].